Case Study 1

Digital Capability

The Challenge

  • Use of Remote Desktop without support for collaboration and automation of processes, including automation of data products
  • Limited understanding of Microsoft 365, specifically SharePoint and Teams
  • Limited knowledge about data and the digital ecosystem, with various technology solutions implemented in different silos within the organization

Our Approach

  • Designing a BI2BE (Business Intelligence to Business Excellence) Roadmap: This roadmap focuses on enhancing digital capabilities and competencies
  • Providing Data Competency Training for the Leadership Team: Enabling them to lead their teams through data and digital transformation, utilizing data and metrics to identify opportunities for improvement, and practicing Lean Thinking
  • Introduction and Implementation of the D-E-L-T-A Framework: Aimed at enhancing transparency, pro-active management, and transforming the organization into an insight-driven entity by leveraging the power of data and the digital ecosystem

The Results

  • Improved Utilization of Digital Solutions: Utilizing a collective and integrated approach for digital solutions such as Microsoft 365, CRM (Exess), Fundraising Management, Remote Desktop, Xero, and MYO
  • Achieved better conceptualization of digital solutions
    • Enhanced Understanding: Deeper comprehension of the capabilities and potential of each digital solution, allowing for more informed decisions on their optimal usage within the organization
    • Optimized Configuration: Tailoring digital solutions to align with specific organizational needs and goals, ensuring a customized and efficient setup that maximizes benefits
    • Effective Integration: Integrating digital solutions seamlessly, fostering improved data flow, communication, and collaboration across various platforms and departments
    • Strategic Alignment: Aligning digital solutions with organizational objectives, resulting in a more strategic implementation that amplifies business processes and outcomes
  • Streamlined processes, resulting in more efficient and time-effective operations. This, in turn, has led to enhanced productivity and resource optimization within the organization
  • Enhanced Business Knowledge through Data Utilization
    • Informed Decision Making: Leveraging data insights to make informed, data-driven decisions, resulting in more accurate strategies and actions aligned with organizational goals
    • Operational Efficiency: Identifying inefficiencies and bottlenecks within processes by analysing operational data, leading to optimized workflows and resource allocation