Case Study 1 : Digital Capabilities

How did we improved our clients collaboration through understanding their digital capability tools, and streamline digital processes for productive decision-making?

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The Challenge

Our client were facing the following issues:

  • Their use of Remote Desktop without support for collaboration and automation of processes, including automation of data products
  • Limited understanding of Microsoft 365, specifically SharePoint and Teams
  • Limited knowledge about data and the digital ecosystem, with various technology solutions implemented in different silos within the organization

We’re on a mission to enhance their digital capabilities using a robust digital capability framework.

Our Approach

  • We initiated a digital capability assessment to design a Business Intelligence to Business Excellence (BI2BE) Roadmap: This roadmap focuses on enhancing digital capabilities and competencies
  • Providing Data Competency Training for the Leadership Team: Enabling them to lead their teams through data and digital transformation, utilizing data and metrics to identify opportunities for improvement, and practicing Lean Thinking
  • Introduction and Implementation of the D-E-L-T-A Framework: Aimed at enhancing transparency, pro-active management, and transforming the organization into an insight-driven entity by leveraging the power of data and the digital ecosystem

The Results

  • Improved Utilization of Digital Capability Solutions: Utilizing a collective and integrated approach for digital solutions such as Microsoft 365, CRM (Exess), Fundraising Management, Remote Desktop, Xero, and MYOB

    • Achieved better conceptualization of digital solutions
    • Enhanced Understanding: Deeper comprehension of the capabilities and potential of each digital solution, allowing for more informed decisions on their optimal usage within the organization
    • Optimized Configuration: Tailoring digital capability solutions to align with specific organizational needs and goals, ensuring a customized and efficient setup that maximizes benefits
    • Effective Integration: Integrating digital solutions seamlessly, fostering improved data flow, communication, and collaboration across various platforms and departments
    • Strategic Alignment: Aligning digital solutions with organizational objectives, resulting in a more strategic implementation that amplifies business processes and outcomes

    • Streamlined processes, resulting in more efficient and time-effective operations. This, in turn, has led to enhanced productivity and resource optimization within the organization

      • Enhanced Business Knowledge through Data Utilization
      • Informed Decision Making: Leveraging data insights to make informed, data-driven decisions, resulting in more accurate strategies and actions aligned with organizational goals
      • Operational Efficiency: Identifying inefficiencies and bottlenecks within processes by analysing operational data, leading to optimized workflows and resource allocation