Case Study 2 : Data Competency
We improved our clients data accessibility, broke down silos, and increased efficiency through better data practices and a culture of continuous improvement through our very own Data Competency Framework.
The Challenge
- Data accessibility was limited, primarily existing within Finance and Accounting teams, creating information silos
- Data was predominantly used for meeting contract-specific metrics (Founders), lacking broader business insights or reports for holistic decision-making
- Inefficient utilization of spreadsheets led to disparate workbooks, necessitating manual data copying and pasting, resulting in no centralized source of truth.
Our Approach
- Conducted a diagnostic assessment to gauge the organization’s understanding of data and the digital ecosystem using the DELTA data efficiency evaluation tool to understand how our Data Competency Framework can provide a tailored solution.
- Tailored Data Competency training sessions to align with the unique needs of the business.
- Delivered data competency sessions tailored to specific workgroups:
- Data insights for decision-makers and leadership teams
- Data generation and transfer practices across frontline teams
- Introduced and implemented the CARR (Communication, Action, Relationship, and Risk) scorecard to enhance data-centric practices.
The Results
- Established agreed-upon definitions for Data Products and reports across the business
- Implemented a strategic approach to craft and deliver a comprehensive data glossary for various teams, promoting a data competency framework and democratizing understanding and involvement across the organization
- Identified common sources of inefficiencies within data, processes, and systems
- Transformed challenges related to translating business metrics into opportunities, enabling a panoramic view of operations
- Reduced redundant tasks and automated routine activities, resulting in significantly improved efficiency and productivity across the organization that aligned with our data competency framework
- Cultivated a culture of continuous improvement by encouraging teams to analyze past performance, identify growth opportunities, and iteratively refine strategies and operations